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Patient Visits and Social Distancing


Before patient arrival, every effort is made to
•  Filter patients during the phone call when scheduling/confirming appointments using established and recommended screening checklists and scripts.
•  Prepare scripts and questions to recognize potential carriers.
•  Reschedule patients who show any signs of a cough or fever or who describe having any concerning warning signs.
•  Instruct patients to call ahead and reschedule their appointment if they develop symptoms of a respiratory infection (i.e. cough, sore throat or fever) on the day they are scheduled to be seen.

To promote social distancing, we will
•  Prioritize high risk patients (immune compromised, over 60yo, etc) with early morning appointments so there is less contact with other people.
•  Seat patients in their operatories as soon as possible to minimize the number of individuals in our reception area.
•  Ask that patient guests/escorts wait in the car if possible to limit the number of people in the waiting room.
•  Utilize a "virtual" waiting room: patients can opt to wait in their car or outside the office where they can be contacted by mobile phone when it is their turn to be seated.

Safety measures taken upon arrival
•  Frequent disinfection of door handles and other surfaces.
•  Post visual alerts (signs, posters) at the building entrance advising patients of the COVID-19 risk and requesting them to not enter the facility if they are ill.
•  All patients and guests will be asked to wear a mask. Masks will be made accessible immediately upon entry. We will encourage patients to bring their own mask or face covering if they have one to help us preserve our supply of PPE.
•  We will provide additional supplies such as alcohol-based hand rub (60-95% alcohol), gloves, tissues, and no-touch trash receptacles in our waiting area.
•  High CADR H13 HEPA air purifiers are strategically placed throughout the office to allow for turnover of clinic air. These have been shown to effectively filter 99.9% of particles down to 0.1 micron in size, ensuring surgically-clean air throughout our building.

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